Thursday, March 25 2010 14:27

TUV RHEINLAND GROUP confirms Ameriabank's ISO 9001:2008 quality management certificate meeting international standards


ArmInfo. TUV RHEINLAND GROUP German company confirmed Ameriabank's ISO 9001:2008 quality management certificate meeting international standards.The bank received this certificate on April 7, 2009.

In response to ArmInfo's question Ameriabank press-service reported that representative of TUV RHEINLAND GROUP highly appreciated the bank's annual activity in the line of quality management. The bank implemented a number of measures during the last year, aimed at improvement and development of the quality management system. In particular, a process of development and approval of the documents, regulating the bank's activity, has been completed. In parallel, over 100 current processes have been improved. Moreover, a customer relationship system has been improved, a system of balanced indicators has been implemented, within the frames of which the tasks and goals of Ameriabank's subdivisions and employees have been developed and determined in accordance with the bank's strategy.

To note, Ameriabank focuses on the investment banking, as well as renders the whole spectrum of universal banking services. Troika Dialogue Group of companies, one of the biggest investment-banking companies of Russia with 99,9% equity share in the bank's capital, is Ameriabank's strategic partner. TUV Group of companies is one of the leading international companies on certification, consulting and training, with 1.27 bln Euro of annual turnover (1/5 part of the company's capital - outside of Germany). The company firmly tightened its positions of a leader among similar companies in EU. TUV Group has over 500 service centers and representations in Europe, USA and Asia.
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