ArmInfo. In 2016, the major part (49.3%) of the individuals' complaints submitted to the Armenian Financial Mediator's Office falls on the insurance sector. 70% or 1154 complaints concern the motor third party liability (MTPL) insurance contracts (including the Motor Insurers' Bureau), Financial Mediator Piruz Sargsyan said at a press conference on Jan 24. She noted that in 2016 as many as 2336 complaints about insurance (including 1248 in the written form) were submitted to the Financial Mediator's Office.
Sargsyan pointed out that the number of complaints about banking services was 1417 (including 232 in the written form). The complaints mainly concerned deposit contracts, loan operations, money transfers, etc. Customers also complained of plastic card services. There were 163 complaints about credit organizations (including 19 in the written form), and the number of complaints about the Motor Insurers' Bureau was 41 (including 18 in the written form).
In 2016, the number of complaints grew by 15% to 4735, within 87% of which (4118) falling on the financial system (up 26% versus 2015). The total amount of indemnities paid to the citizens by the financial structures made up 157.3 mln AMD. 228 more cases taken for consideration of the Financial Mediator in 2016 are not over yet. 72% of the cases have been settled in favor of individual customers, with 57.37% of them - through reconciliation of the sides.
Since the launch of the Financial Mediator's Office (since 24 Jan 2009), financial organizations have paid out indemnities in the amount of over 1 bln AMD under 5768 cases through the mediation of the Office. The total number of applications submitted to the Office over the past 8 years is 18,310.
According to the Armenian Financial Mediator's Office, 1091 (the major part) of the total number of cases in 2015 were against insurance companies, 327- against banks, 15 - against the Motor Insurers' Bureau, and 14 - against credit companies.
