ArmInfo. The Contact center of VTB Bank (Armenia) every day maintains up to 3000 incoming and outgoing calls. "Maintaining such a large number of calls regarding various segments of business would be impossible without professional and motivated team," the official statement of the bank reads.
Some services are proposed by the Contact center in 24-7 mood. Particularly, the cardholders of VTB Bank (Armenia) could check the balance of their card accounts or to get answers for any questions regarding the cards service, dialing 10 56 07 08. According to the source, the contact center of VTB Bank (Armenia) implements also the transaction services, i.e. transfers allocation received by cash transfer systems, on any of bank's cards, based on the call of the client within the service of Telephone banking.
Besides, it is possible to get information on any of bank's activities regarding products and services.
The center works with clients through five communication channels: phone calls, Skype - messages and video calls, email, calls to 010 56 07 08 and automated check of balance cards, facebook . the operators of contact center will reply the clients in Armenian or Russian, providing qualified help on any questions of interest.
To get the contact center, it is necessary to make a call at 87-87. VTB Bank Armenia is part of VTB Group (100pct share). It has the country's biggest branch network - 67 branches.
