Tuesday, September 27 2011 19:34

VTB Bank (Armenia) launches Online Advisor service via Skype for the first time in Armenian banking market


ArmInfo. In order to expand the customer service ways, for the first time in the Armenian banking market VTB Bank (Armenia) announces the launch of the Online Advisor service – customer service via Skype. The service has become one more efficient channel of connection between the customers and the Bank and it is very convenient for active users of internet. The press service of VTB Bank (Armenia) told ArmInfo that the high-skilled specialists of the Bank will be able to consult the customers online.

According to the source, when in vacation or on a business trip, the customers of VTB Bank (Armenia) will be able to make a free call to the Bank via Skype and receive consultation about all the products of the Bank, specify the location of the nearby branches, ATMs and terminals, etc. To receive consultation via Skype, one is to visit the corporate website of the Bank – www.vtb.am - and press the option "Online Advisor".

The advantages of Online Advisor are as follows: immediate settlement of the arising problems; high-level protection of the provided information; the customer can choose any convenient way to specify the issues: write an e-mail, make an audio call or a video call; the service is free and available to all users of Skype; the customer service is carried out in three languages: Armenian, Russian and English.

"One of the key priorities of VTB Bank (Armenia) is to provide its customers with tailor-made products, based on modern technologies and meeting the highest safety standards. In order to make our services even more convenient, we are developing new solutions, particularly, quite popular interactive services. The Online Advisor service has helped us to improve our quality and has confirmed our image of one of the leading innovators of Armenia's banking system," Head of the Retail Banking Department Artak Khachatryan said.

VTB Bank (Armenia) is part of VTB Group, the first international financial group in Russia, and 100% subsidiary of VTB Bank, Russia's second biggest bank. The bank provides a full package of services and is among the leaders of Armenia's banking system. It has the biggest branch network in the system - 68 branches.
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