Monday, December 2 2013 14:38

ProCredit Bank has opened its new Call Centre, thus ensuring improved communication and quality of customer service


Arminfo. ProCredit Bank has opened its new Call Centre, thus ensuring improved communication and quality of customer service.

By dialling 011 202020 clients can access their account information as well as obtain advice about any service offered by ProCredit Bank, including business financing solutions, savings, Internet banking, Visa International payment card transactions, money transfers, etc.

The Call Centre is equipped with the latest technology, allowing for fast and efficient service and the recording of calls for monitoring and quality assurance purposes.

Asmus Rotne, the bank's Executive Director, described the new Call Centre as follows: "We have selected our best specialists for the Call Centre in order to ensure that all clients receive professional answers to their questions."

ProCredit Bank in Armenia is a full-service bank with 100% foreign capital and focused on supporting the development of small and medium-sized enterprises as well as promoting a savings culture among the general population. ProCredit Bank in Armenia is part of the ProCredit group, which comprises 22 financial institutions in Germany, Eastern Europe, Latin America, Africa, and is led by ProCredit Holding in Frankfurt am Main, Germany.

According to the data of the Financial Rating of Armenian Banks prepared by Arminfo, as of 1 October 2013, the assets of ProCredit Bank amounted to 48.7 billion drams, by 18,8% more versus 1 October 2012. More than 82% was the share of the credit investments in the structure of assets. The share of the SME in the credit portfolio was more than 84% (the first position).
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