ArmInfo.VTB Bank (Armenia), expanding the range of remote services, offers customers new opportunities: order a call back from the Bank, order help or account statements, automatically check the balance of the card account. The press service of the Bank informed ArmInfo about this.
"Order a call" service: The order of a callback from the Bank will greatly enhance the convenience of communication with the Bank and will provide an opportunity for customers to save resources for a call to the Bank. You can order a call from the Bank at a convenient time for the client between 09:00 and 20:00 on working days and at 10: 00-17: 00 on Saturday not only in Armenia, but also from foreign countries.
To order a callback, it is necessary to visit the Bank's website www.vtb.am and fill out a short application, leaving the requisites for the call (name, phone number and convenient time for the call). The service "Order a call" customers can also use if they could not reach the Bank, leaving an application for a callback on the Bank's website, after which the operator immediately calls back.
"Order reference" service: From now on, you can order a statement and a statement on the account by remote method at VTB Bank (Armenia). You can order a statement or a statement on the account through the Bank's website www.vtb.am, indicating in the request also a convenient time and a branch for obtaining a ready reference (for example, for submission to the embassy, etc.) or extracts.
To order a certificate or a statement to the client, it is necessary to fill in an online application on the Bank's website www.vtb.am in the section "Order online help / extract" and follow further instructions that will take only a few seconds. After ordering the certificate, the client can visit the branch at the time specified in the application and immediately receive a ready-made certificate / statement.
The tariff of this service is 1000 AMD in addition to the tariffs applicable at the Bank for obtaining a certificate / statement. The commission is held at the time of processing the request from the account specified by the client.
"Card account balance verification" service: All the owners of VTB Bank (Armenia) payment cards have the opportunity to control their card accounts at any time of the day from anywhere in the world in just a few seconds. To receive information on the real balance of the card account, it is necessary to call the number of the processing center of VTB Bank (Armenia) +374 10 56-07-08 and, following the voice instructions, select the required menu in the tone mode, then enter the 16-digit card number and bank password.
The voice menu service allows customers-holders of VTB Bank (Armenia) plastic cards to provide prompt, free and safe information about the status of the card account 24 hours a day without the need for communication with the operator.
It should be noted that VTB Bank (Armenia) CJSC became a participant in the international financial group VTB in April 2004. At present, VTB Bank, the second largest bank in Russia, owns 100% of VTB Bank (Armenia). The Bank is traditionally one of the leaders of the banking system of the Republic of Armenia in terms of key indicators. In terms of coverage of the branch network, VTB Bank (Armenia) holds the leading position - 67 branches with presence both in the capital and in all regions of the country.
According to the analytical review "Armenian banks in the card business", prepared by IC ArmInfo, VTB Bank (Armenia) holds the leading position in the number of active cards, both general and MasterCard and Visa, as well as the volume of plastic transactions. VTB Bank (Armenia) issues and maintains international VISA and MasterCard cards, along with with this serving local ArCa cards. VTB Bank (Armenia) has its own processing.
