ArmInfo. Taking into account the fact that due to the situation around the spread of coronavirus /COVID-19/, some customers of "HSBC Bank Armenia" CJSC /hereafter the Bank/may face issues in meeting the loan obligations stipulated in their agreements, as well as with the purpose of assisting our customers in overcoming their financial difficulties,
the Bank decided not to apply contractual penalties for non-payment of the obligations as per loan repayment schedules for retail customer credit facilities for the period of March 13- May 31, 2020 inclusive, and not to consider unpaid contractual liabilities as "overdue", including provision of information to CBA Credit Registry and ACRA Credit Bureau, for retail customer credit facilities for the period of March 13 - May 31, 2020 inclusive. This point is not applicable to the customers, who have overdue payments for more than 30 days as of 13 March, 2020.
At the same time, in the current situation the Bank is ready to provide tailored solutions to its customers by deferring due principal and interest payments, as well as by extending the facility maturity date where required. If you have any questions, you can contact HSBC Bank Armenia through the following communication channels: Internet Banking system, email address [email protected], contact center +374 (60) 655 000. If these communication channels are unavailable, you will have to visit a bank branch .
It should be noted that HSBC Bank Armenia, representing HSBC Bank plc Group in Armenia, has been operating since June 20, 1995. HSBC Bank Shareholders Armenia is represented by HSBC Europe BV - 70% and Wings Establishment - 30%; 7 branches of the bank are located only in Yerevan. And this small number of branches in the case of HSBC Bank Armenia is explained by the inherent nature of a foreign bank, the very active use of remote methods of customer service and the digital transformation of banking services.
