ArmInfo.Team Solutions presented its ZangeZOR product, an advanced contact center solution, within the framework of the 4Future Banking international forum.
Presenting the company's activities, CEO at Team Solutions CJSC Tatevik Avagyan noted that they specialize in the development of electronic public administration systems and software solutions aimed at the private sector. Zangezor holds a special place among the many completed and ongoing projects of Team Solutions.
According to the source, ZangeZOR is a unified system for processing and servicing calls, emails, short messages, and soon messages received from social platforms, which simplifies the process of servicing organizations providing services, providing customers with the fastest and most complete response. At this stage, the introduction of artificial intelligence tools into the system is also being tested. "Considering the unprecedented development of technology these days, we also try to develop timely products and provide innovative solutions to our customers. Soon, we plan to enter the international market," said Tatevik Avagyan.
Liana Ter-Avetisyan, a product manager at Team Solutions CJSC, in turn, emphasized that the flexibility of the system allows ZangeZOR to adapt to the company's business processes in any area, as well as integrate with internal systems, significantly increasing the efficiency of customer service.
The 4Future Banking event brought together approximately 150 experts from the world's leading banks and served as a platform for industry professionals to exchange views, discuss new trends and innovative approaches to meet the growing needs of customers in the digital age.
During the panel discussion and speeches, speakers touched on important topics such as balancing physical and digital customer experiences, ensuring customer trust in the digital age, maintaining sustainable customer relationships, and much more. Team Solutions are part of the Team group
