ArmInfo. Converse Bank has been named Armenia’s Best Digital Bank for Consumers by the internationally renowned financial publication Euromoney, receiving the prestigious recognition at the Euromoney Awards for Excellence 2026 ceremony held in London on 16 July.
The award was accepted by Grant Akopian, Chief Executive Officer and Chairman of the Management Board of Converse Bank.
Commenting on the recognition, Grant Akopian said:
"Receiving this prestigious Euromoney award is a strong recognition of the consistent efforts and dedication of the Converse Bank team. Our digital transformation strategy is centred not on technology itself, but on people—our customers. We continuously enhance both the customer experience and the Bank’s internal processes by developing digital solutions that create real value, making banking more personalised, faster, simpler and more secure."
Converse Bank received the award in recognition of its achievements in digital banking and customer experience.
As part of its digital transformation strategy, Converse Bank has further enhanced its Converse Mobile application by delivering Armenia’s first personalised mobile banking experience. The enhanced application enables customers to complete the entire customer onboarding journey digitally, activate and manage C360 subscription packages, apply for loans, save, make payments and transfers, connect digital wallets, perform QR payments, as well as customise both the application interface and colour mode according to their selected C360 package.
The Bank’s digital transformation journey is supported by a strong focus on seamless customer experience and continuous improvement, measured through customer satisfaction indicators such as CES and CSAT. Throughout the development of its digital solutions, Converse Bank has consistently prioritised high security standards. The Bank was the first in Armenia to introduce the Trusted Device security feature, as well as biometric identification mechanisms in the lending process to strengthen fraud prevention.
Alongside the development of its digital platforms, Converse Bank continues to invest in advisory and customer support services as an integral part of modern banking. In July 2025, the Bank launched Converse Next, Armenia’s first fully digital bank branch. The concept combines financial advisory services with a digital banking experience, creating a new synergy between digital channels and physical branches, while positioning the branch as a centre for modern financial advisory and digital banking guidance.
The Bank also operates a 24/7 Contact Centre, providing continuous customer support, including assistance with digital banking tools and prompt resolution of customer enquiries.
Converse Bank has also introduced a redesigned digital lending journey, significantly reducing the time required for loan processing. Customer interactions, including contractual processes, are now conducted predominantly in digital format, while Converse Next operates entirely paper-free.
Building on this achievement, Converse Bank will continue advancing its digital transformation agenda by investing in innovation, expanding its digital services and delivery channels to provide customers with a more convenient, secure and personalised banking experience.
