ArmInfo.VTB Bank (Armenia) launched a special Claiming Center in order to improve the quality of customer service and conduct the most efficient and effective work with offers, requests and complaints from its customers. The press service of the Bank informed ArmInfo.
Striving for maximum availability for all categories of customers and meeting the needs of each of them, VTB Bank (Armenia) offers the following 8 ways of communication with the Bank: appeals through social networks; postal circulation; appeals through the "Boxes of complaints and proposals", located in all offices of the Bank; sending a message through the Bank's website; sending a written request to the email [email protected]; calls in the 24/7 mode to the Bank's Contact Center at 8787; card claims; inquiries of problem borrowers.
Prior to the creation of the Claiming Center, the Bank conducted a number of automations and optimizations of business processes in order to minimize the response time to customer appeals.
The Bank periodically analyzes all customer requests and takes measures to improve products, processes, functionality of remote service channels, etc., which will lead to a gradual decrease in incoming applications.
The Bank attaches great importance to the process of studying customer appeals and highly appreciates cooperation in this area with the Central Bank and the Financial Ombudsman of the Republic of Armenia.
The time for consideration of applications is 10 working days from the receipt of the appeal, but the clarifications/consultations of clients begin already from the moment of receipt of the appeal.
In case of any comments, suggestions or offers on the quality of service in our Bank, one may leave message, which will be compulsorily reviewed by the Bank's management and will not remain unanswered.
VTB Bank (Armenia) CJSC became a participant in the international financial group VTB in April 2004. At present, VTB Bank, the second largest bank in Russia, owns 100% of VTB Bank (Armenia). The Bank is traditionally one of the leaders of the banking system of the Republic of Armenia in terms of key indicators. VTB Bank (Armenia) holds the first place in the coverage of the branch network - 67 units with presence both in the capital and in all regions of the country.
