Friday, January 12 2018 13:09
Karine Melikyan

Already 10% of the clients of VTB Bank (Armenia) keep the queue for servicing in the branches in advanced remote mood

Already 10% of the clients of VTB Bank (Armenia) keep the queue for  servicing in the branches in advanced remote mood

ArmInfo. VTB Bank (Armenia) at  the end of 2017. He offered his customers to use EarlyOne mobile  application to get the most prompt service in the branches. And  already 10% of clients keep their turn in advance - by remote means.  The press service of the Bank informed ArmInfo about this.

According to the source, EarlyOne mobile application allows customers  of VTB Bank (Armenia) to hold a queue in the preferred branch in  advance and at convenient time in advance. To do this, you need to  download the mobile application EarlyOne, select the icon of VTB Bank  (Armenia), specify the preferred branch of the Bank, the date and  time of the service, and keep the queue. Having received the code,  the client at the specified time approaches the Bank, enters the code  on the screen of the device by holding the queue, receives its  receipt with the number and is serviced exactly in the previously  withheld time.

The Bank stressed  that the new service not only saves time for  clients, but also makes visiting the branches of the Bank more  comfortable. Thanks to the EarlyOne system, the time spent by  customers in the branch has significantly decreased. The number of  customers using the remote service is growing day by day, changing  the whole culture of banking services in the Bank's branches.

It should be noted that VTB Bank (Armenia) CJSC joined the  international financial group VTB in April 2004. At present, VTB  Bank, the second largest bank in Russia, owns 100% of VTB Bank  (Armenia). The Bank is traditionally one of the leaders of the  banking system of the Republic of Armenia in terms of key indicators.  VTB Bank (Armenia) retains leadership in the coverage of the branch  network, which has 66 branches, of which 23 are located in the  capital. In terms of the number of regional branches, the Bank also  holds the first place - 43 units with presence in all areas.

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