ArmInfo. The Commission for the Protection of Competition (CPC) of Armenia has imposed a fine of about 53 million drams on Global Shipping for unfair competition.
According to the press service of the CPC, the commission accuses the company of misleading consumers. In particular, it was found that Global Shipping violated the declared delivery times for air transportation from China to Armenia. The commission recorded that at least 26% of air transportation, for which the delivery time was declared to be 5-10 working days, were carried out in violation of the ten-day period. This concerned the period from January 1, 2022 to April 25, 2023.
In addition, the main page of the Global Shipping website stated that the delivery times are conditional and the company is not responsible for their violation. However, in the "General Terms and Conditions" section of the same website, the period was indicated as 5-10 business days.
We will add that the commission reviewed similar practices of other international companies engaged in delivery, such as FedEx, DHL, eBay. It also studied the experience of the relevant institutions of Georgia and Poland. In addition, the consideration of the case took into account the concept of "dark patterns" ("manipulation"), which characterizes situations when delivery times mislead consumers due to inaccuracy or unclear wording.
The UAE company Global Shipping is engaged in international air transportation and car import.
